{"product_id":"good-services","title":"Good Services","description":"Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a \"good\" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a \"good\" and \"bad\" service and describing the common elements within all services that mean they either work for users or don't.\u003cbr\u003e\u003cbr\u003eA practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.","brand":"BIS Publishers bv","offers":[{"title":"Default Title","offer_id":57750063317318,"sku":"9789063695439","price":20.73,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0852\/3081\/3510\/files\/0d767f182014c10195c834d25118c14f063c0695d5423a87e9770c3250ea13e7.jpg?v=1793412116","url":"https:\/\/www.averdo.com\/en\/products\/good-services","provider":"Averdo","version":"1.0","type":"link"}